How To Make A Complaint

Established in 2019 IWP exists to help clients grow, protect, enjoy and share their wealth.

 

If you wish to register a complaint, you should raise it with your Adviser preferably in writing. Alternatively you may contact us using the following details: 

In writing to: the Compliance Officer at Independent Wealth Planners Limited, 7 Stratford Place, London, W1C 1AY

By email: HELLO@IWPUK.CO.UK 

By telephone: 02031488810

  • Upon receipt of a complaint, we will provide you with a copy of the Financial Ombudsman Service (“FOS“) leaflet (‘your complaint and the ombudsman’) and a summary of our procedures for the prompt handling of complaints is available on request.

     

  • We will do all we can to resolve your concerns within three business days. If we are unable to do so, we will write to you within five business days to acknowledge your complaint and let you know when we expect to be able to issue a full response.

     

  • If we are unable to resolve your complaint, you may refer the matter to the FOS who can be contacted at: 


Financial Ombudsman Service, Exchange Tower, 1 Harbour Exchange Square, London, E14 9SR.
 

Telephone: 0800 023 4567 

Email: complaint.info@financial-ombudsman.org.uk  

Further information is available at: www.financial-ombudsman.org.uk  

  • If we have been appointed as your agent in respect of the provision of the Model Portfolio Services, you will not have a direct relationship with the DIM, therefore you do not have any direct recourse against the DIM, including via the FOS.  

Get In Touch

Fill in the form below and our team will be happy to assist you

Contact Information

+44 203 148 8810
hello@iwpuk.co.uk

Opening Hours

Monday – Friday 9am-5pm 
Weekend – Closed

Address

7 Stratford Place, Marylebone, London, W1C 1AY

Get In Touch

Fill in the form below and our team will be happy to assist you

Contact Information

+44 203 148 8810
hello@iwpuk.co.uk

Opening Hours

Monday – Friday 9am-5pm 
Weekend – Closed

Address

7 Stratford Place, Marylebone, London, W1C 1AY